e-Zest is a SEI-CMMI Level-3 & ISO 9001:2008 certified global software outsourcing company with expertise in outsourced product development and custom software development services through global software development model. e-Zest has served 80+ industry leader clients in four continents about a decade with 150+ software professionals on board. e-Zest offers its services to ISVs/IT services, Healthcare, Finance, Manufacturing, Legal, Education, Sports, HR & Travel business verticals. e-Zest have dedicated Microsoft , Sun & Open Source Competency Centers which focus on solutions and services on based Microsoft .NET (3.0/3.5), Sun Java EE (2.0/5.0) & LAMP respectively. e-Zest is technology partner with Microsoft, Sun, IBM, Intel, Palm, and Citrix. e-Zest is Microsoft Gold Certified Partner with competencies in custom development solutions with specializations in smart client development & web development, and data management solutions with specialization in business intelligence. e-Zest is also Sun Partner Advantage - Associate Partner. e-Zest Pune offshore development office (Global HQ) is a 100% export oriented unit (EOU) registered with the Software Technology Parks of India (STPI). e-Zest subsidiaries are situated at e-Zest (UK) Ltd. at London UK and e-Zest inc. at Chicago USA.

Minimum of four years of professional experience in technical support and troubleshooting desktop client hardware and software issues, such as operating systems, MS Office suite and different browsers in an IT Enterprise environment.
Hands-on experience in deployment of software packages.
Experience of working in an IT enterprise environment, including using change management and incident management processes and creating documentation.

The affiliates shall have the following skills and knowledge:
Detailed technical knowledge of Windows Operating System gained over some years of providing support in an IT enterprise environment.
Knowledge of and ability to support, maintain, and troubleshoot MS Office.
Technical knowledge of Active Directory, Group Policy and Software deployment tools like SCCM.
Knowledge and experience of desktop security solutions, practices and principles.
Knowledge and experience of the support and management of mobile devices.
Good interpersonal skills to deal effectively with customers, colleagues and other technical staff in a courteous and friendly manner.
Knowledge and experience of the support and management of Virtual desktops and Citrix environment (farm) is desirable.
Excellent problem solving skills and result orientation.
In-depth knowledge of and hands-on experience in desktop operating system maintenance and troubleshooting, and installation and support of MS Windows.
Interest in continual learning and improvement.
Ability to work in a multicultural environment with sensitivity and respect for diversity.
Fluency in English essential.
Knowledge of ITIL and Prince2, or similar service and project management standards is desirable.
Microsoft certification such as MCITP (Microsoft Certified IT Professional), MCTS (Microsoft Certified Technology Specialist) is desirable

Devendra Deshmukh

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