Provision of 1st Line Support through a centralized Helpdesk for desktops, laptops, tablets, technical workstations, smart devices, accessories, peripherals, applications and telecommunications / network connectivity. 
    Provision of 2nd Line Support for desktops, laptops, tablets, technical workstations, smart devices, accessories, peripherals, applications and telecommunications / network connectivity. 
    Provision of specialized Helpdesk Support services including: 
    o Telephone 1st Line Support and maintenance helpdesk
    o Oracle ERP Assist Desks
    o Applications 1st Line Support
    o Dedicated Support services for the following users VIP, School, Major projects, Business support services and Training Centres. 
    Provision of telecommunications' routine support and maintenance services used for communication towers/masts and stations management, various radio infrastructures, Site fibre optic spur links, making/repairing manholes, trenching and cabling, relocations/movements, installations, and connection of End-User devices/equipment. 
    Provision of in-house application development, support and maintenance services including applications' 2nd Line Support level and 3rd party Level where applicable. 
    In addition, the services cover scripting of applications and other software on desktop environment. 
    Provision of Archive Store Operational Support services (document scanning, cataloguing and recording) and associated Logistics (transportation and relocation of documents and equipment) services. 
    Provision of Computer Data Centre Operation services performing daily operations of specific computer systems in two-cycle shifts. 
    Monitoring and reporting performance based on agreed Key Performance Indicators (KPIs) in line with service Management standards such as Information Technology Infrastructure Library (ITIL) and International Organization for Standardization (ISO). 
    Provision of call-off / ad-hoc resources with specialized skills and technologies including any of the IM&T consultancy services such as:- 
    o Installation of infrastructure components (software, firmware and hardware).
    o Information management and security.
    o Infrastructure and Application project management.
    o Oracle design, development and support.
    o Business Analysis for Company business related IT solutions; demanded by teams such as Business Alignment, Real Time Operations, Project Management, etc.
    o Various Telecommunications support activities, e.g. manholes repairs.
    3+ years experience

Bhuvaneswari
bhuvaneswari.chittrarasu@hurix.com

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