- Training Manager is responsible for managing the hotel's training function, including developing a complement of qualified departmental trainers, establishes a hotel system for generating training data and evaluating results. The Trainer position impacts on the skills, knowledge and attitudes of every hotel employee and ensures the availability and use of effective resources. The position also plays a leading role in promoting the desired work culture.
Analyzing training needs of the hotel in general and in individual departments, developing strategies and including them in the Training Business Plan.
Prepare, tailor and facilitate all levels of training programs from new employee orientation, customer service training, technical on the job skills based training, supervisory skills training, management development training and health and safety training.
Maintain hotel training records, statistics and training and development budgets and include in a monthly training report.
Analyzing company statistics from Guest and Employee surveys, business financial results etc to measure success of training.
Prepare and monitor training programs for external management trainees, work experience students and school trainees etc.
Monitor departmental responsibilities are being met with regard to their training standard operating procedures and best practice.
Provide input to department managers prior to annual performance and development reviews of their teams.
Demonstrates an awareness of health & safety policies and procedures and includes where relevant in training courses.
To manage the organizations training provision, including identification of training needs and the development and delivery of training courses and workshops.
To develop the organizations training function and to ensure that training provided supports the aims and objectives of the organization and service teams.
Planning and organizing Employee Relations Activities
Managing Departmental Trainers Team
Training Needs Analysis
- Bachelors degree in Training and Development or other related specialization
Post-graduate qualification desirable (MSc/MBA/HRM)
Minimum of 3 - 5 years experience in hospitality training
Sound knowledge of latest training methods.
Excellent written and spoken English
Recent/current local/International work experience an advantage
Good knowledge about computers especially Word, Excel, PowerPoint
Desired profile of the candidate
Warm and friendly
Good Listener and Observer
High level of personal confidence with public speaking
Open in giving and receiving constructive criticism
Highly motivated, enthusiastic and mature
Ability to do in-depth analysis of a problem
Age 25 -40 years
STO. Trade Center, 02nd Floor,
#02-25, Orchid Magu
Male', Republic of Maldives
Tel: +960 332 9334
Fax: +960 332 9332