- Primary Function:
As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
a) Manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation.
b) Ensure guest and team member satisfaction
c) Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counselling and evaluations and delivering recognition and reward.
d) Recruit, interview and train team members
e) Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements.
f) Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies.
g) Serve as primary liaison with hotel owners and corporate entities.
This position will report to the Owner and to the VP Operations
Key Result Areas:
b) House profit
c) Guest satisfaction
d) Employee satisfaction
e) Quality assurance
a) Minimum 3-5 years GM experience at a leading 5 star hotel
b) Experience managing minimum $15 Million revenue
c) Strong revenue management experience
d) Strong proven leadership experience with well tenured teams
A Bachelor's Degree in Hotel/Restaurant Management or Business is a plus.
Equivalent experience is acceptable. A General Manager must have knowledge of a variety of computer software applications in word processing, spreadsheets, and hotel management systems.
The General Manager must have effective oral and written communication skills and must be able to work a flexible work schedule as the hours for this management position will vary.
a) Total 10+ years of work experience
b) Work experience of 3-5 years in African continent
c) The candidate must be able to live alone as the environment is not the most suitable at this time for family life on site
d) French knowledge is essential
The General Manager is directly responsible for the success of the Housekeeping, front office and food and beverage departments of the property. A hands-on approach is necessary to effectively manage the quality of customer service and guest suite cleanliness. The General Manager also handles the purchasing and payroll submission for the property. The General Manager will also be involved in the interviewing and hiring of new associates, as well as disciplinary measures as and when appropriate and needed.
- Priyanka Gupta