Job Purpose 

    o Executing IT strategies, monitoring and maintenance of all systems, application services and IT Communication/ infrastructure in the company.
    o To ensure the deployment of new applications; identification of key business requirements and leadership of the development of IT solutions; and management of the relationships with the business lines and functional departments and developing strong contacts with the various arms of the company.
    o Business principals and techniques of administration, organization and management to include in depth understanding of the key business issues that exist in retail industry.
      Key Roles and Responsibilities 

      o Responsible for recommending and establishing appropriate IT systems and processes for the company and evaluating deployed technology to ensure compatibility and effectiveness.
      o Provide direction in addressing a wide range of Issues involving network architecture; hardware and software; server administration; wireless networking; and information management.
      o Responsible for developing cohesive and homogenous IT structure
      o Responsible for managing and maintaining the IT unit
      o Responsible for the implementation of the various aspects of the companys ICT Architecture
      o Administration of all ICT infrastructure
      o Vendor(s)/service provider management
      o Monitor outsourced company IT Processes (if any)
      o Responsible for developing policies and procedures for IT acquisition and utilization.
      o Responsible for monitoring and managing systems- gateway devices (routers, switches, firewalls and WAN systems) and the server systems (the network server, e-mail server, ISA server and Business Intelligences for the company.
      o Responsible for managing the disaster recovery process
      o Responsible for managing IT support functions and reviewing/recommending appropriate alternative system options.

      Key Performance Indicators 
      o Timelines of responding to queries from all units
      o Business Intelligence management, storage/security
      o Efficiency created from use of system.
      o Stability of systems.
      o Network uptime of 99.9%
      o Overall customer satisfaction
      o Low rate of ICT policy violations both internal and external
      o High rate of compliance with all guidelines and regulatory frameworks (ITIL, PMI, IIBA)
      o Smooth and unhindered operational services

      Required Skills and Competencies: 

      o Skills/Knowledge
      o Strong technical/ Analytical skills with the ability to address a wide range of problems including: - network architecture; hardware and software; server administration; wireless networking; and information management.
      o Demonstrated competence in the management of a LS retail and Navision systems is preferred.
      o Strong skills in minimizing down time and providing efficient and reliable resources.
      o Excellent skills in protecting the security & stability of the companys IT systems at all times
      o Demonstrated experience in streamlining and automating IT tasks such as network monitoring, helpdesk functions, or Business Process and Integration Systems (EDI) deployment
      o Strong Business acumen in Retail / FMCG environment.
      o Demonstrated competence in most software environments: e.g. Windows Server, SQL Server, Backup, Mail, 
      o Flexible in managing and responding to on-call responsibilities.
      o Ability to handle several tasks simultaneously and effectively
      o Strong team interaction, support and leadership skills.
      o Good project execution and management skills


      o Good leadership qualities and Team Builder
      o Proactive decision maker
      o Tact and diplomacy
      o Multi-tasking and deadline oriented
      o Good communicator in verbal and written.

      Experience and Qualifications 

      o A Bachelors degree in Computer Science, Masters in Information Technology or a related field
      o A minimum of 8 years of high level cum hands-on experience in an enterprise IT environment dealing with systems distributed over multiple sites
      o Possession of professional certifications, Microsoft, Project Management and Business Analysis (MCSE, PMI ,IIBA,ITIL) etc. will be an added advantage

      Recruiter Name:Komal Srivastava
      Company:New World Supermarket

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