Open Position Call Center Executive

    Passport Compulsory


    JD
    YRS Exp: 2+yrs Office Automation Product for following position for  Office Technology division

    Answer phone calls professionally & log calls in the system/ update Customer

    Respond to customer queries

    Handel and resolve first lever customer complaints

    Route calls to appropriate Engineer

    Follow up customer calls wherever necessary

    To handle walk in customer & manage cash collection / Invoice

    Key accountabilities / Responsibilities

    To ensure customer satisfaction by addressing customer queries

    Identify and escalate priority issues

    Complete call logs & call reports

    To resolve basic problem on telephone. To assist Engineer for any support required

    Everyday cash has to be tallied with system & deposited

    kindly send cv on suvarnag@iquest-consultants.com

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