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The Policy Specialist is accountable in providing security training, support, guidance and resources and to relate to the post-holder in a manner consistent with QM s core values. The role is also responsible in ensuring QM s security policies, standard operating procedures and processes are clear, consistent, and well-publicized. He is responsible for researching, creating, composing, and maintaining policies and standard operating procedures that is in line with QM s mission.

Plan, convene and deliver security training courses and workshops QM s security, designed with the overall intention of improving the competence of security personnel.
Keep up to date with developments in training methodology and security issues in humanitarian relief.
Contribute to the design, planning and reviewing of courses across QM s Security programme.
Work with the Head of Risk Management Section to ensure consistency in use of materials and training practice.
Researches and collects required data, performs analysis, and summarizes findings in response to process, policy and procedure needs.

Coordinates and gathers information from subject matter experts, cross functional departments, and end-users in order to create and publish standards, policies and procedures that meet the needs of the business.
Ensures all legal and regulatory compliance standards are upheld, revised as needed, and reflected appropriately in all documents.
Ensures documents are written and delivered in a clear and concise manner; promoting consistency, quality, and operational excellence at all levels of the organization.
Manages and communicates the revision cycles for all processes, policies and procedures.
Creates and maintains an up-to-date database of processes, policies and procedures; forecasts document changes as they relate to the cycle of the business, and all legal/regulatory guidelines.

Researches, develops, communicates and maintains service level agreements as they pertain to the business.
Performs quality control reviews of all processes, procedures and policies; uses proper spelling, grammar, formatting, and delivery mechanisms (including required reference and back-up materials) to ensure the highest professional standards are applied.

Demonstrable competence in and enthusiasm for practical training methods.

A sound appreciation of at least some the range of personal and technical issues such as international law, codes and standards, gender and conflict issues.

Ability to work effectively to tight deadlines with a minimum of support.

Excellent interpersonal and team skills including tolerance and flexibility.

Effective communication skills in public settings (trainings, small meetings, and one-on-one communication).

Ability to communicate effectively, both verbally and in writing, with associates throughout all levels of the organization; work with subject matter experts to collect data needed to design policies, procedures and processes.

Sound analytical skills and ability to understand and identify indicators for policy development.

Work experience creating and publishing policies and procedures for a multi-unit service related industry; writing standard operating procedures for associate and manager driven processes is required.

Work experience in researching and data-gathering with an ability to interpret/analyze complex information within operational Research & Development (R&D) is required.

Knowledge of operations, customer service functions, and compliance and quality assurance standards is required.

Knowledge of Equal Employment Opportunity Laws, Labor Laws, and Qatar Laws posting requirements to ensure that policies and procedures do not violate any existing or new laws is required.

Knowledge of Microsoft computer applications to perform daily tasks working with electronic documents (e.g., reviewing documents, editing documents, updating documents, and creating document libraries, etc.).

Ability to handle highly confidential and sensitive information.

Evaluate procedures and incidents of risk to determine hazard risk exposures and risk reduction or control techniques.

Recognized qualification either Degree or Diploma in the field relevant to this position.

Minimum of 9 years relevant experience.

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