- As a General Manager of the Hotel, we expect you to lead your management team with a Single-Minded Goal to achieve success by putting guest satisfaction at the heart of your business.
You have to ensure the hotel operations meet the brand standards, guest satisfaction, revenue growth and minimize the hotel expense.
Prepare annual revenue budget and review the financial reports and statements to determine how Operations is performing against budget.
Monitor revenue growth and cost on a daily basis, if necessary take the corrective action.
Strives to maintain profit margins without compromising guest and employee satisfaction.
Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.
Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
Prepare realistic Sales Strategies and review the hotel sales teams productivity on a daily basis.
You have to play the key role in recruitment process in order to employ the best staff and management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
Observe all employees including managers behavior, work ethics and attitude towards the guests and colleagues.
Performance Management System: Execute and Conduct the employees quarterly performance appraisals to identifies training and development needs of all the employees.
Productivity Management System: Implement daily Checklists and ensure all the employees are adhering S.O.P.s,
Adhere the open door policy in order to resolve employees grievances or concerns.
Monitor very carefully hotels operating fixed and variable costs (e.g., Food & Beverage Costs, Employees Cost, repair & maintenance cost, etc.) and take the necessary action to minimize it.
Review monthly inventory of the F&B (service), Kitchen, Housekeeping, Engineering, IT and Front Office in order to maintains optimum stock levels to meet and exceed the guests expectation.
Review quarterly all the outlets menu with the outlet Manager and Executive Chef.
Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
Ensure a high level of customer satisfaction achieved and monitor customer satisfaction and take appropriate action on customer complaints.
Prepare management reports for the Directors and Shareholders on Daily, Weekly, Monthly, Quarterly and Yearly basis.
Support all the managers in achieving the correct staffing levels and a high standard of product and service.
Responsible to implement the ISO 9000 Quality Management System, BS OHSAS 18001 British Standard for Occupational Health and Safety Management Systems.
Responsible to obtain all the required licenses and permits with help of Liaoning officer.
- A seasoned hotel professional, who respect his position and passionate about his work. Should have positive attitude, pleasant personality and ambitious.
Excellent Communication Skill and ready to accept new challenges. Must know the Process Driven Management & Leadership Skills.
Must have knowledge about MICROS-FIDELIO and MICROS POS.
- 10+ years experience