Saksoft is a leading provider of Information Management (IM) solutions to successful organizations around the world. 
Founded in 2000, Saksoft have served over 125 customers and executed 1000+ projects. Saksoft have 3 Global delivery and development centers at Chennai (India), Noida (India) and Manchester (UK). Saksoft also have exclusive sales offices located in the cities of London, New York, Chicago, Singapore and Mumbai.
    Production Support Manger (Looking for H1 transfer only)


    SLO, CA, Onsite, Fulltime
     

    Primary Skills
    The Production Support Team Manager will be responsible for directing staff within the offshore production support team and coordinate the support activities across Tier1, Tier2 & EOC team.
    Position will interface with a variety of groups including Onsite Production support team, offshore development teams, vendors, clients etc.
    Must be a SPOC for the Client for overall Production support operations and internal SPOC for Delivery Head and Account/Engagement Manager.
    Leads and coordinates the activities of all onsite/offshore team along with the individual team supervisors.
    Manage team conflicts and resolves it efficiently and effectively
    Have a reasonable understanding of IT Operations.
    Solid IT operations management and performance management skills
    Demonstrated ability to lead, build positive business relationships, and influence collaboratively across the business
    Authorizes and oversees application releases, support, plans support activities, and establishes and monitors progress.
    Adheres to the established processes/ methodologies and practices and also build processes as desired.
    Excellent communication, influencing and negotiation skills
    Experience managing high performing teams. Includes: annual evaluations, hiring, counselling, mentoring, training, and other management activities. Confers with and advises staff on standards, policies and procedures, technical problems, priorities and methods.

    Amara Chaitanya K
    amarachaitanya.k@saksoft.com
    +91- 7013329978/ 9177691640

    Recruiter Name:Mr. Rajeev Gautam
    Company:SAKSOFT LIMITED

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