Job Responsibilities:

    • Completes store operational requirements by scheduling and assigning employees; following up on work results.
    • To ensure the effective management of all retail staff and volunteers and to ensure adequate staffing levels throughout the business. 
    • Maintains store staff by recruiting, selecting, orienting, and training employees.
    • Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
    • To give support to staff so they have the opportunity to develop their skills in the role and to achieve growth in sales. 
    • Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

    • Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
    • To promote a customer care approach within the retail business, investigating complaints or issues of poor customer care, both timely and efficiently. 
    • To ensure that all performance issues, and other issues within the shop, are addressed in an appropriate and timely manner.
    • Ensures availability of merchandise and services by approving contracts; maintaining inventories.
    • Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
    • Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
    • Secures merchandise by implementing security systems and measures.
    • Protects employees and customers by providing a safe and clean store environment.
    • Maintains the stability and reputation of the store by complying with legal requirements.
    • Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
    • Contributes to team effort by accomplishing related results as needed.
    Desired Profile:

    Education: MBA/Any graduation.

    Experience: Minimum 8 years of experience in similar role with reputed retail brands with P/L responsibility. Should have handled a hyper market with turnover of INR 200mn, 30,000 Sq Ft and a team of 100 staff.

    Knowledge and Skills:
    • Proven track record in retail management.
    • Strong business acumen and sales skills required.
    • Ability to manage multiple tasks and meet deadlines.
    • Organized, resourceful and driven to satisfy customers.
    • Merchandising skills in both hardlines and softlines.
    • Strong Communication, interpersonal and people skills.
    • Strong analytical skills.

    Recruiter Name:Pallabi

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