- Job Responsibilities:
Completes store operational requirements by scheduling and assigning employees; following up on work results.
To ensure the effective management of all retail staff and volunteers and to ensure adequate staffing levels throughout the business.
To give support to staff so they have the opportunity to develop their skills in the role and to achieve growth in sales.
To promote a customer care approach within the retail business, investigating complaints or issues of poor customer care, both timely and efficiently.
To ensure that all performance issues, and other issues within the shop, are addressed in an appropriate and timely manner.
Maintains store staff by recruiting, selecting, orienting, and training employees.
Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
Ensures availability of merchandise and services by approving contracts; maintaining inventories.
Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
Secures merchandise by implementing security systems and measures.
Protects employees and customers by providing a safe and clean store environment.
Maintains the stability and reputation of the store by complying with legal requirements.
Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
Contributes to team effort by accomplishing related results as needed.
- Minimum 8 years of experience in similar role with reputed retail brands with
P/L responsibility. Should have handled a hyper market with turnover of INR 200mn, 30,000 Sq Ft and a team of 100 staff.
Knowledge and Skills:
Proven track record in retail management
Strong business acumen and sales skills required
Ability to manage multiple tasks and meet deadlines
Organized, resourceful and driven to satisfy customers
Merchandising skills in both hardlines and softlines
Strong Communication, interpersonal and people skills
Strong analytical skills.