- Job Responsibilities:
Assists Store Manager in responsibility for the store
Trains store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training.
Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise.
Purchases inventory by researching emerging products; anticipating buyer interest; negotiating volume price breaks; placing and expediting orders; verifying receipt.
Demonstrates desired behaviors for staff including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers
Consistently creates a welcoming environment for the customer by greeting and assisting; as well as quickly responding to customer inquiries and needs
Attracts customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor.
Promotes sales by demonstrating merchandise and products to customers.
Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.
Assists Store Manager with providing a strong leadership presence and control in store, while ensuring that all customers receive good service and quality merchandise
Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand.
Prepares reports by collecting, analyzing, and summarizing information.
Maintains quality service by establishing and enforcing organization standards.
Utilizes company tools to diagnose opportunities and develops action plans to improve performance
Forecasts/reforecast business, focusing on productivity to meet sales goals
Regularly communicates with Store Manager to discuss strengths, opportunities, and trends in business
Assists Store Manager in partnering with head office personnel to increase sales, drive/promote merchandise categories, and expand markets
Helps Store Manager in identifying training needs and providing ongoing training opportunities to the team as needed
Leverages individual staff strengths, and creates developmental plans to prepare all level positions for future growth within the organization
Assists Store Manager in delivering consistent, in the moment, feedback and coaching
Ensures company standards are met for store and associate appearance at all times
Prioritizes, plans, and adjusts schedules as necessary to maximize sales
Plans, coordinates, and executes all Merchandise Calendar direction, campaigns, and sales promotions in a timely manner
Ensures all pricing, signage, and displays are correct at all times
Responsible for controlling inventory stock levels and reordering as necessary within budget
Manages and controls shrink
Performs all duties as directed by the store manager.
- Experience: Minimum 5+ years of experience in similar role with reputed retail brands
Knowledge and Skills:
Proven track record in retail management
Strong business acumen and sales skills required
Ability to manage multiple tasks and meet deadlines
Organized, resourceful and driven to satisfy customers
Merchandising skills in both hardlines and softlines
Strong Communication, interpersonal and people skills
Strong analytical skills.