- Need Candidates based in DELHI NCR or DUBAI only.
Group was established in 2004, its primary business objective and activity being the import, export and distribution of premium branded Technology Chipsets, Components, Notebooks, Computer Systems and other Information Technology related products.
JOB Location - Dubai
ROLE:- Service Manager
Primarily responsibility includes Operations, Performance Monitoring & Overall Development of After Sale Service Centres.
Handle service Centre Network and ensure that team have up to date information regarding latest service policies/Guidelines
Manage customer/Service Centre issues, provided timely response and resolution
Work as single point of contact regarding escalations raised by Customers, Service Centers.
Provide hands-on assistance to team in case of issues, both through direct intervention and mentoring.
Ensure the process is followed for the customer & he goes out happy and satisfied
Improve customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
Meet customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Guiding service Centre teams on various Warranty & product service related issues
Collection and Review of monthly repair data
Inventory planning and management
Providing Technical support and Service/Technical training
Repair analysis (Component failure analysis, fault analysis)
Repair parameter analysis (TAT, Hit Rate, yield, Replacement etc)