Proven experience in Project Management and Customer Relationship Management
    Experience handling international clients preferably African Clients
    Experienced in managing applications developed on web technologies prefebaly .Net
    Excellent Communication (Verbal, Written) Skills with ability to effectively communicate with internal and external customers
    Excellent Inter-Personal Skills
    Excellent Negotaion Skills
    Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
    Ability to work independently and with team and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Present oneself as the brand ambassor of the company
    Manage Existing Customers:
    1) Build and maintain relationships with clients and key personnel within customer companies
    2) Conducting project reviews to ensure clients are satisfied with their products and services
    3) Manage Onsite Support Team and deliverables from offshore team to ensure all SLAs are being met as per customer expectations
    4) Coordinate with offshore team on various activities
    5) Effectively and effieicently handle any escalations to customer satisfaction
    6) Business Development (New Business) from existing customers

    Develop New Business
    1) Study the market and collect and share leads with the BD team in India
    2) Handle onsite activities for lead generation, lead qualification, proposal preparations and submissions.
      7+ years experience

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Recruiter Name:Ira Goel

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