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The most profitable Telecommunications Company in Seychelles with over 95% of businesses choosing us as their provider of choice.

Position: Manager - ISP and IT

    1. MANAGEMENT FUNCTION

    Organize and monitor the Department's activities and ensure that all resources are utilized efficiently.

    Participate in drawing up plans for the long-term development ISP and IT infrastructure to ensure continuity of operational performance in a changing environment.

    Monitor the effectiveness of the all the domains covered operating systems and procedures.

    Recommend and implement new workflows and procedures to improve quality, productivity and to accommodate new products and services.

    Implement regular reporting of the Network & Core performance against prescribed standards and to measure the day to day performance of the Network & Core.

    Raise issues and take actions as appropriate.

    Produce manpower plans for the department and ensure that adequate staffing levels are maintained at the appropriate level of development.

    Effect the technical implementation of new products and services into the Network & Core Operations environment to ensure that the Customer Service provided satisfies both the customer and CWS Business expectations.

    Ensure that the teams' handling of commitments made to customers and their responses to customer complaints are aligned to Company values and objectives.
    Provide the team with clear objectives for the group and personal performance and support this with regular and constructive feedback and appraised.
    Provide effective communications via team meetings and monthly reports in a manner designed to enhanced the participation, contribution and support of the team to other departments objectives and overall CWS goals.
    Implement all activities associated with the setting up and the establishment of International Roaming with other partners.

    Ensure that third-party contracts are properly administered and efficiently executed.
    Present relevant technology and telecommunications solutions to management to ensure effective planning and appropriate business decisions.
    Manage the deployment and configuration of the Network & Core and associated elements to meet the Company sales target, cost targets and grade of services/ design standard.
    Improve network asset utilization and efficiency by cost reduction, process improvements and promote the introduction of new support systems to improve group efficiency.
    Follow and maintain/ improve KPIs results which cover all the concerned domains.
    Ensure that Documentation are duly updated in relation with the operations departments, with the utilization on-site Wiki and KX folders

    2. ENGINEERING AND OPERATIONS
    1.Provide technical expertise in the area of IP network design, implementation, optimization, and maintenance to support voice, data and/ or video networks.
    2. Provide technical expertise in the area of Multicast network design, implementation, optimization, and maintenance to support IPTV delivery system.
    3. Provide technical expertise in the area of access network design, implementation, optimization, and maintenance to support ADSL and gpon network (Huawei msan, olt, bng).
    4. Provide technical expertise in the area of Enterprise network design, implementation, optimization, and maintenance to support enterprise LAN, Primary DC and DR DC.
    5. Provide technical expertise in area of Microsoft based IT infrastructure to support Enterprise and Customer services

    6. Provide technical expertise in the area of virtualization implementation, optimization and maintenance to support Enterprises Linux and Windows-based servers.
    7. Provide technical expertise in area of data storage, data management, and data lifecycle to implementation, optimization, and maintenance to support data storage systems (4x NetApp FAS systems with 500TB data)
    8. Identify and implement equipment and solutions for creating and supporting IP networks for a variety of environments that require the use of wired and wireless transmission technologies.
    9. Maintain the approved list of IT hardware including laptops and desktops.
    10. Evaluate user needs, systems, and new technologies to recommend the most effective communication and transmission systems.
    11. Research and evaluate network/ systems, performance capacity, and compatibility with existing systems. Install, configure, maintain, and support network equipment and network device
    12. Recommend and modify network configuration to improve efficiency and cost-effectiveness.
    13. Configure network and/ or third party software application programs to provide improved response time and/ or quality.

    14. Ensure that the network is fully operational and appropriately integrated for access with other systems.
    15. Analyze and monitor network activity to ensure optimal network operation.
    16. Monitor network traffic, usage, and performance and provide daily/ weekly KPIs.
    17. Maintains the network monitoring tools.
    18. Provide Second Level support to NOC/ OPS.
    19. Maintains and report KPIs on escalation from NOC
    20. Support Technical Sales Engineers on an ad hoc basis
    21. Develop appropriate standards and practices and ensure that they are documented, maintained and applied to all projects and services.
    22. Identify, acquire and/ or train Operations on the introduction of new processes, techniques, and technologies as necessary in support of new services or service features. Write procedures for the NOC to handle common tasks.
    23. Coordinate with network equipment vendors to ensure current hardware and software features
    24. Maintain security demarcation point using firewalls

    2.Safety & Security
    Ensure that all safety and security equipment operates in accordance with the Company's standard and instructions. Ensure that safety measures are adopted by staff or sub-contractors while working in hazardous environment.

    3. Supervision
    Supervise directly the work and any installations perform by parties who directly or indirectly report to you on any projects/ maintenance / installation work in line with your area of responsibility. Ensure that third-party contractor like customer servers & services hosted on etc. is properly and executed according to the group standard & contract.

    4. Administrations
    Prepare for submission technical reports/ return for in-house and outside consumptions. Keep securely and accurately made and compiled records for all physical assets/ network documents. Ensure the effective stocking of essential spares for all equipment under the responsibility.
    Maintain a stock inventory of all spares and inform your line manager of low and inadequate spares or urgent spares required. Liaise with manufacturers for the return/ repair of faulty equipment.
    Attend meetings as instructed by your line manager and to perform call out duties.
    Control vehicle under your responsibility and to ensure that mileage is being logged effectively.

    5. Financial Functions
    Assist superior in the preparation, management, and control of the section yearly Operating budget and Business Plan.
    In all planning, installation and maintenance work ensure that all such works are always carried out in a cost-effective manner as much as possible without causing and degrading of the high standard of the plant.

    6. Collaborations
    Liaise with the customers for putting into service new equipment, installed and for the repair of faulty equipment. Liaise closely with the Sales and Subscriber Management Centre for all issues regarding provision and suspension of service. Liaise directly with other engineers in both the engineering and commercial department on matters concerning the service we provide.
    Liaises with Operation services for the return/ repair of faulty equipment. Liaise with equipment manufacture for the modification and repair of hardware fault.

    7.Training
    Provide training and work alongside other groups in the company to impart knowledge in a collaborative way on existing products, new product development, and upgrades

    FINANCIAL
    Produce an annual budget for all operating costs, and ensure that costs are maintained within authorized limits. In conjunction with the Divisional Director/ CTIO, produce capital expenditure forecasts and carefully monitor and control expenditure for those projects to which responsibility has been assigned.

    SUMMARY OF PRIMARY RESPONSIBILITIES

    1. MANAGEMENT FUNCTION

    organizes and monitor the Department's activities and ensure that all resources are utilized efficiently.

    Participate in drawing up plans for the long-term development ISP and IT infrastructure to ensure continuity of operational performance in a changing environment.

    Monitor the effectiveness of the all the domains covered operating systems and procedures. Recommend and implement new workflows and procedures to improve quality, productivity and to accommodate new products and services. Implement regular reporting of the Network & Core performance against prescribed standards and to measure the day to day performance of the Network & Core. Raise issues and take actions as appropriate.

    Produce manpower plans for the department and ensure that adequate staffing levels are maintained at the appropriate level of development.

    Effect the technical implementation of new products and services into the Network & Core Operations environment to ensure that the Customer Service provided satisfies both the customer and CWS Business expectations.

    Ensure that the teams' handling of commitments made to customers and their responses to customer complaints are aligned to Company values and objectives.

    Provide the team with clear objectives for the group and personal performance and support this with regular and constructive feedback and appraised.

    Provide effective communications via team meetings and monthly reports in a manner designed to enhance the participation, contribution and support of the team to other departments objectives and overall CWS goals.

    Implement all activities associated with the setting up and the establishment of International Roaming with other partners.

    Ensure that third-party contracts are properly administered and efficiently executed.
    Present relevant technology and telecommunications solutions to management to ensure effective planning and appropriate business decisions.

    Manage the deployment and configuration of the Network & Core and associated elements to meet the Company sales target, cost targets and grade of services/ design standard.

    Improve network asset utilization and efficiency by cost reduction, process improvements and promote the introduction of new support systems to improve group efficiency.

    Follow and maintain/ improve KPIs results which cover all the concerned domains.

    Ensure that Documentation is duly updated in relation with the operations departments, with the utilization on-site Wiki and KX folders

    2. ENGINEERING AND OPERATIONS

    1. Provide technical expertise in the area of IP network design, implementation, optimization, and maintenance to support voice, data and/ or video networks.
    2. Provide technical expertise in the area of Multicast network design, implementation, optimization, and maintenance to support IPTV delivery system.
    3. Provide technical expertise in the area of access network design, implementation, optimization, and maintenance to support adsl and gpon network (Huawei msan, olt, bng).
    4. Provide technical expertise in the area of Enterprise network design, implementation, optimization, and maintenance to support enterprise LAN, Primary DC and DR DC.
    5. Provide technical expertise in area of Microsoft based IT infrastructure to support Enterprise and Customer services

    6. Provide technical expertise in the area of virtualization implementation, optimization and maintenance to support Enterprises Linux and Windows-based servers.
    7. Provide technical expertise in area of data storage, data management, and data lifecycle to implementation, optimization, and maintenance to support data storage systems (4x NetApp FAS systems with 500TB data)
    8. Identify and implement equipment and solutions for creating and supporting IP networks for a variety of environments that require the use of wired and wireless transmission technologies.
    9. Maintain an approved list of IT hardware including laptops and desktops.
    10. Evaluate user needs, systems, and new technologies to recommend the most effective communication and transmission systems.
    11. Research and evaluate network/ systems, performance capacity, and compatibility with existing systems. Install, configure, maintain, and support network equipment and network device
    12. Recommend and modify network configuration to improve efficiency and cost-effectiveness.
    13. Configure network and/ or third party software application programs to provide improved response time and/ or quality.

    14. Ensure that the network is fully operational and appropriately integrated for access with other systems.
    15. Analyze and monitor network activity to ensure optimal network operation.
    16. Monitor network traffic, usage, and performance and provide daily/ weekly KPIs.
    17. Maintains the network monitoring tools.
    18. Provide Second Level support to NOC/ OPS.
    19. Maintains and report KPIs on escalation from NOC
    20. Support Technical Sales Engineers on an ad hoc basis
    21. Develop appropriate standards and practices and ensure that they are documented, maintained and applied to all projects and services.
    22. Identify, acquire and/ or train Operations on the introduction of new processes, techniques, and technologies as necessary in support of new services or service features. Write procedures for the NOC to handle common tasks.
    23. Coordinate with network equipment vendors to ensure current hardware and software features
    24. Maintain security demarcation point using firewalls

    2. Safety & Security

    Ensure that all safety and security equipment operates in accordance with the Company's standard and instructions. Ensure that safety measures are adopted by staff or sub-contractors while working in hazardous environment.

    3. Supervision

    Supervise directly the work and any installations perform by parties who directly or indirectly report to you on any projects/ maintenance/ installation work in line with your area of responsibility. Ensure that third-party contractor like customer servers & services hosted on etc. is properly and executed according to the group standard & contract.

    4. Administrations
    Prepare for submission technical reports/ return for in-house and outside consumptions. Keep securely and accurately made and compiled records for all physical assets/ network documents.

    Ensure the effective stocking of essential spares for all equipment under the responsibility.

    Maintain a stock inventory of all spares and inform your line manager of low and inadequate spares or urgent spares required.
    Liaise with manufacturers for the return/ repair of faulty equipment.

    Attend meetings as instructed by your line manager and to perform call out duties.

    Control vehicle under your responsibility and to ensure that mileage is being logged effectively.

    5. Financial Functions

    Assist superior in the preparation, management, and control of the section yearly Operating budget and Business Plan.

    In all planning, installation and maintenance work ensure that all such works are always carried out in a cost-effective manner as much as possible without causing and degrading of the high standard of the plant.

    6. Collaborations

    Liaise with the customers for putting into service new equipment, installed and for the repair of faulty equipment. Liaise closely with the Sales and Subscriber Management Centre for all issues regarding provision and suspension of service. Liaise directly with other engineers in both the engineering and commercial department on matters concerning the service we provide.

    Liaises with Operation services for the return/ repair of faulty equipment. Liaise with equipment manufacture for the modification and repair of hardware fault.

    7. Training

    Provide training and work alongside other groups in the company to impart knowledge in a collaborative way on existing products, new product development, and upgrades

    FINANCIAL

    Produce an annual budget for all operating costs, and ensure that costs are maintained within authorized limits.

    In conjunction with the Divisional Director/ CTIO, produce capital expenditure forecasts and carefully monitor and control expenditure for those projects to which responsibility has been assigned.

    10. CUSTOMER RELATIONS
    Manage and maintain good customer relation to all CWS customers having direct contact to your departments.
    Manage to establish a continual dialogue to CWS International customers those include:- International Admins, International Suppliers, International Support teams and CW global Group.
    Manage and support internal customers in meeting CWS objectives also encouraging and promoting teamwork.
    Ensure that customer expectation is carefully managed on faults restoration, provisioning and ensure good work practice is maintained throughout.
    Liaise closely with the Divisional Director/ CTIO for all issues regarding the provision of service, suspension of service, allocation of numbers, class of service, traffic records, special facilities or regarding any issue of an emergency nature that could cause degradation of service.
    Liaise closely with Operations department and PMO department for all projects or issues regarding installations / or expert support.
    Liaise closely with Operations team to give them advice or Support.
    Liaise with equipment manufacturer for the modification and repair of complex software and hardware faults that may affect the operation of the equipment and the services being provided.
    Ensure effective interfaces with vendors, contractors, and suppliers on scheduling and tracking of installation activity especially those regarding Software upgrades of all switches.
    Work in co-operation with the relevant departments and other support groups to achieve CWS goals and strategy
    Essential skills:
    Minimum 4 years post CCIE experience in the telecom industry
    Expert level knowledge of (including strong hands-on experience)
    IPv4 & IPv6
    Routing protocols (BGP, MP-BGP, ISIS, MPLS)
    MPLS, MPLS Layer 2, Layer3 VPN, Traffic Engineering, 6vPE
    ISP/Enterprise Boarder routing 
    QoS design and configurations
    Network Security Implementation including router based firewall and dedicated Cisco ASA
    Carrier Ethernet architectures and OAM
    IP-Transit architectures and traffic management
    Netflow configuration and analysis
    IP Compression
    Traffic inspection, optimization, caching
    Hand Cisco High-End routers (ASRs and 7600) and Switching (6500)
    Load Balancing (Cisco, F5)
    Cisco Firewalls (ASA with Firepower, FWSM)
    WAF and Spam filters
    Multicast network

    Essential Certifications, Degrees and experience:
    Cisco Certification: CCIE-RS or CCIE-SPv4.
    Four Years degree from University in Computer Science or with 
    communications major 
    Two years of Managerial Experience
    At least five-year experience of installations, operations, and maintenance in the telecom industry.
    Proven experience in People Management.
    Interpersonal and people management skills
    Project Management skills
    Driving license.
    Ability to work odd hours
    English/French fluency (Spoken/written)

    Desired skills:
    Harmonics training and Certification on NMX and Playout Systems.
    Barracuda Spam filter and web filter certification
    Multi-vendor experience
    Huawei Training
    TDM / SHD 
    Submarine cables systems.

    Desired Certifications, Degrees, and experience:
    Diploma in Computer studies or University Certification
    Working experience of a quad-play operator or similar 

Email Id:beena.arun@naukri.com

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