• Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
  • Analyzing and reporting daily tournament and cash games activities to marketing team.
  • Works closely with product and development team for new development requests and defines product specifications as per market requirement.
  • Assessing the customer feedback, evaluating areas of improvements and providing competitive analysis report to higher management to achieve higher customer satisfaction matrices.
  • Works with team members to increase individual performance and set realistic improvement goals.

  • Well versed with international & domestic online gaming industry operation management, Offline Poker event management.
  • Should be able to understand customer needs and market trend.
  • Cross cultural management skills to coordinate with the teams 
  • Leadership qualities to manage and lead the team

5+ years experience

Reference Id: komal.srivastava@naukri.com

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