- Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
- Analyzing and reporting daily tournament and cash games activities to marketing team.
- Works closely with product and development team for new development requests and defines product specifications as per market requirement.
- Assessing the customer feedback, evaluating areas of improvements and providing competitive analysis report to higher management to achieve higher customer satisfaction matrices.
- Works with team members to increase individual performance and set realistic improvement goals.
- Well versed with international & domestic online gaming industry operation management, Offline Poker event management.
- Should be able to understand customer needs and market trend.
- Cross cultural management skills to coordinate with the teams
- Leadership qualities to manage and lead the team
5+ years experience
Reference Id: firstname.lastname@example.org