Must have 7-9 Yrs. of hands-on experience in IT Infrastructure.
    Must be proficient in handling IT operations single handedly including ITIL (Incident, Change & Problem), Level 1 technical troubleshooting for Server & Network.
    Must have a fair experience on Customer Management, Escalation Management & Vendor Management.
    Experience in End user support including Windows, Citrix & Virtualization environment.
    Basic knowledge of Windows client, SCCM, AD & AV.
    Responsible for the interfacing with the relevant groups to ensure relevant and adequate input to all deliverables.
    Actively suggest areas for improvement in internal processes along with possible solutions.
    Periodical review with customer on operational issues. To drive service improvement plan and periodical service review with the Account Services Manager.
    Respond to customer queries through multiple modes Phone Call, Email.
    Publishing Daily, Weekly and Monthly Reporting to relevant stakeholders.
    Perform Scheduled activities as defined
    Reasonable technical understanding and an ability to translate technical requirements and specifications into easily understood business concepts and vice versa.
    Ability to develop and monitor project schedules and timelines to identify and meet critical mile stone

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