Nature of experience:

    The person should have assisted and supported Customer Relationship Manager and his team in the repeat rate and implementation of systems, directed at the enhancement of our customer base while at the same time retaining existing customers in a cost effective manner.

    Job Responsibilities / Accountabilities:

    Data analytics for CRM initiatives, loyalty & campaign management
    Analyze and interpret data collected on customers in order to enable greater personalization, forecast behavior and develop relationships
    Support in the planning and execution of CRM strategies operate with a sense of urgency to deliver campaigns on time and as defined per campaign requirements
    Coordinate with sales, social media and digital marketing team to ensure cohesive execution of marketing strategies and communications
    Work with the CRM Manager to develop and deliver standardized program analytics and related reporting platforms

    Coordinate effective and clear communication channels that deliver information as required to support business to consumer and business to business campaigns
    Research on and create an understanding of audience selection and segmentation in support of overall business objectives 
    Foster and develop relationships with key operational vendors and outsourced agencies 
    Execute testing strategies that deliver gains through utilizing the CRM software, loyalty management, social media and digital marketing 
    Work closely with social media and digital marketing team to create innovative marketing campaigns and initiate new ideas that will foster business growth and development
    Should understand and prepare final report on Return on Investments" ROI" and "SMS hit rate" campaigns from raw excel data
    Conducting regular store visits to obtain the customers staff and customer feedback 
    Train the store team on a regular basis to assure a proper utilization of the CRM Application

    Functional Competencies:

    Strong Social Media and Technological Skills i.e Twitter, Instagram and Facebook 
    Strong Microsoft Office Skills 
    Customer Service Skills 
    Photoshop and Basic Graphic Designing Skills Creative and Innovative Thinking
    Knowledge of various Research and Data Collection Methods Basic knowledge about Arabic speaking, writing and reading skills Knowledge of Cashiering skills and activities
      4+ years experience


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