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Launched in 2013, OYO is South Asia's largest hotel chain with a presence in India , U.K., China, Malaysia and Nepal. With over 10,000 exclusive hotels in its chain, OYO is one of a kind and has pioneered the world's first full stack technology led hospitality model. It's network includes major metros, regional business hubs, top leisure destinations as well as pilgrimage towns. For more information please go on our official website
    1.Process Governance: Ensure process maps and workflows are in place and validated regularly 
    Identify and mentor top down improvement projects basis Process Governance reviews 
    Understand the end to end process flow 

    2. Continuous Process Improvement : Drive Improvement projects, Just Do It and Best Practices across delivery teams
    Identify and mentor improvement projects
    Identify and mentor Customer Experience & Business impact projects 
    Identify and mentor cost efficiency projects 
    Drive business transformation through Analytics 
    Support & promote Innovation 

    3. Metrics Management: 
    Ensure metrics & reporting activities are seamless 
    Review Data Collection Plan for any gaps 
    Random audit on metrics to identify and curb any improvement opportunities/inefficiencies 
    Drill down on any CTQs 

    4 Stakeholder Management: 
    Connect with relevant stakeholders on a regular basis; 
    Promptly address any process gaps and stakeholder priorities 
    Gain a seat on the table and insure participation on key initiatives

    5.Change Management 
    He should have change management mindset and be able to work with teams. 
    Understand process expectations and deliver.

    Minimum Eligibility 
    3 - 5 years hands on customer service operations management. Demonstrated leadership and development skills. Strong facilitation, conflict resolution
    High Knowledge of Business units operations and core processes
    Savvy in methodologies of gathering requirements and modelling business process flows.
    Proficient in using MS Office, Excel using basic macros and scripting. Expertise (basic, intermediate, or deep) in specific applications/solutions, including their main business objects, services, and processes


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