Prodapt Hiring-Triage Engineer For Netherlands -Short Joiners Preferred.

    Exp -5-10 Years
    Location- Amsterdam, Netherlands

    Job Description: 

    Strong knowledge of the L1/L2 support process.  
    Good working knowledge of triage and support process Setting up a team, SLAs, KPIs, Handling P1s, P2s, downgrading P1s to P2/ P3, Collaboration with stakeholders via triage and support, the triage process  
    Good working knowledge of leading a triage/ support team, production handling etiquettes and adhoc/ hot data fixes  
    Must have triage and support experience.  
    Strong in UNIX, scripting.  
    Strong in PL/SQL  
    Good Communication  
    Knowledge of Telecom process is a plus.  
    good communication skills 

    Video background, 

    If you are interested, kindly share your CV to my ID -

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