- Prodapt Hiring-Triage Engineer For Netherlands -Short Joiners Preferred.
Exp -5-10 Years
- Location- Amsterdam, Netherlands
Strong knowledge of the L1/L2 support process.
Good working knowledge of triage and support process Setting up a team, SLAs, KPIs, Handling P1s, P2s, downgrading P1s to P2/ P3, Collaboration with stakeholders via triage and support, the triage process
Good working knowledge of leading a triage/ support team, production handling etiquettes and adhoc/ hot data fixes
Must have triage and support experience.
Strong in UNIX, scripting.
Strong in PL/SQL
Knowledge of Telecom process is a plus.
good communication skills
If you are interested, kindly share your CV to my ID - email@example.com