- Worked in a combination of Customer Service, Planning, Supply Chain roles
Booking of orders,
Interacting with customers to serve their needs.
Will involve many conference calls with customers based in the USA, hence late evening calls will take place regularly.
Overseeing deliveries from PO to dispatch until final delivery
Monitor monthly sales budget and support in target achievement.
Drive improvements in business processes, work towards improving ERP system and reduction of manual work.
Work closely with internal departments to understand key issues and take corrective action to meet customer demands
Develop internal process to resolve and reduce customer complaints. Establish good rapport with your customers.
- Review purchase orders and shortages. Ensure Order fulfilment and service deliverables are achieved as per customer requirements.
Ensure documents related to exports, regulatory requirements are processed with accuracy.
Handling payments & payment reconciliations.
Process set up and SOP implementation
Co-ordination with various internal departments like Planning, and production
Supervising record keeping of shipping documentation & other documents.
Close co-ordination with warehouse to ensure smooth process flow, starting with receiving the Sales Orders until the sale is closed by invoicing and the shipment received by the Customer
4+ years experrience