InterGlobe Technologies (IGT) is a leading travel technology and outsourcing services provider committed to delivering innovation and business excellence for the travel, transportation and hospitality domain. The company offers digital contact centre services, technology, digital services and solutions such as Chatbots, RPA, Social Media, Sales and Reservations, Ticketing , IROPS , Travel Analytics , Testing, and many more travel domain focused services and solutions.
IGT has 15 Delivery Centers with overall strength of 11,000 people with its presence including Indian locations (Gurgaon, Pune, Chennai) and International locations (UAE Dubai, Oman Muscat, China - Guangzhou & Dalian, Philippines - Manila, Romania Bucharest, Colombia Bogota, Malaysia - KL, USA, UK - London, Australia Sydney).
Please visit us at www.igt.in
Position Title: Sr. Manager - Business Excellence
Reports to: Quality and BE Heads for Phl Geo
High Level Role Description:
The position will be responsible for setting up a BE framework in accordance with IGT guidelines, Internal Department Audits framework, QA and Customer Experience for the business.
1. Responsible for Overall Customer Experience for the business
2. Responsible for establishing BE Framework with Head of BE for PHL Geo
3. Responsible for Client Interaction related to CE and Quality.
4. Responsible for grooming QA and BE Team members
5. Ensure GDPR compliance
6. Responsible for driving Six Sigma and Process improvement Initiatives
Should have at least 12 years of BPO experience with last 5 years managing QA and PI function.
Must be Six Sigma Green belt/Black belt Certified.
Must have spent at least last 4 years in heading OTA Program QA and Process Improvement Function
Recruiter Name: Swati Thakur
Contact Company: InterGlobe Technologies
Email : firstname.lastname@example.org