IGT Solutions Pvt. Ltd is a leading travel technology and outsourcing services provider committed to delivering innovation and business excellence for the travel, transportation and hospitality domain. The company offers digital contact centre services, technology, digital services and solutions such as Chatbots, RPA, Social Media, Sales and Reservations, Ticketing , IROPS , Travel Analytics , Testing, and many more travel domain focused services and solutions
Position Title: Sr. Manager -Transactional Quality (Travel- OTA/ Airlines)
Reports to: Quality and BE Heads
High Level Role Description:
The position will be responsible for setting up a BE framework in accordance with IGT guidelines, Internal Department Audits framework, QA and Customer Experience for the business.
1. Responsible for Overall Customer Experience for the business
2. Responsible for establishing BE Framework with Head of BE for PHL Geo
3. Responsible for Client Interaction related to CE and Quality.
4. Responsible for grooming QA and BE Team members
5. Ensure GDPR compliance
6. Responsible for driving Six Sigma and Process improvement Initiatives
Should have at least 12 years of BPO experience with last 5 years managing QA and PI function.
Must be Six Sigma Green belt/Black belt Certified.
Must have spent at least last 4 years in heading OTA Program QA and Process Improvement Function
Recruiter Name: Swati Thakur
Company: IGT Solutions Pvt. Ltd
Email : email@example.com