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Guided by the vision of “Transforming Lives”, the VLCC Group seeks to urge self transformation, spread happiness and imbibe every individual with wellness for life. These three mantras have been the pillars of strength for the Company since it was founded by Mrs. Vandana Luthra in 1989. Till date they remain the firm foundation upon which the company continues to build its success story.
By redefining wellness, VLCC has revolutionized the wellness industry to acquire the status of being the Number 1 Wellness Brand in South Asia & Middle East, with a presence of 300 locations across 109 cities in 10 countries namely India, UAE, Oman, Bahrain, Qatar, Kuwait, Sri Lanka, Bangladesh, Malaysia and Nepal.
VLCC is widely recognized for its scientific weight loss solutions and its therapeutic approach to beauty treatments. With a staff strength of nearly 6000, over two-third of whom are experienced specialists including medical doctors, nutritionists, psychologists, cosmetologists and physiotherapists and having served over 10 million customers since its inception, VLCC is the largest and most-preferred brand in the Wellness domain in the countries it operates in

    Sales and Profitability Achievement
    To achieve overall revenue target assigned to the center as per the business plan
    To achieve revenue per employee goals along with revenue per square feet goals
    To increase the targeted number of new customers enrollments YoY
    To ensure growth in each service & product category
    To analyze the operational costs to deliver the operating margin (OM) target
    To regularly monitor sales and report to Business / Area head
    To ensure that the achievement is regularly cascaded to the team
    To outline action plan to bridge the gaps
    To implement the plan after requisite approvals from Business / Area head
    To monitor all financial matters relating to the all category in accordance with operational SOPs/Guidelines
    To ensure center revenue is increased by skilling the team to cross sell & upsell
    To ensure resource and capacity utilization is optimized for aligned center
    To ensure accuracy of all relevant financial and operational data that is maintained / reported
    To meet personal sales targets as assigned along with above goals for the center

    Center Management
    To manage the daily roster of the team keeping the customer appointments in mind
    To ensure that the rotation book is maintained keeping the staff rotation policy in mind
    To ensure that the annual leave planning for the team is done in the beginning of the year
    To ensure the daily center head check list is followed
    To ensure that the center reception delivers a great customer experience
    To ensure that the responsibilities of the CCE team w.r.t. Appointment Planning is delivered par excellence
    To ensure that the ambience of the center followed VLCC Center Ambience policy
    To ensure that the team follows the VLCC Grooming policy
    To ensure that the external housekeeping team follows the VLCC protocols
    To ensure that the team always is calm, polite and uses credibility words during client interaction and escalations.
    Service Delivery
    To ensure customers achieve committed results via the highest standards of excellence
    To ensure follow-up with all clients, with special focus on irregular clients
    To connect personally with all clients, especially those with slow progress in any services/treatments
    To seek technical guidance for all unsuccessful & regular clients as from dept heads / area category head
    To seek guidance from dept heads prior to booking prospects with complicated medical conditions
    To ensure resolution to all client complaints by proactively studying the potential causes of complaints in fair compliance of
    SOP not more than 2 days and where support team is involved not more than 7 days
    To counsel regular clients who could not complete the package by encouraging them to do the needful within validity period
    To seek guidance from Business / Area head for transfers / conversions of clients program
    To ensure that the credit note is raised prior 2 working days prior to client approaching the concerned center
    To ensure day to day operations of center are planned well in advance
    10+ years experience 

Recruiter Name:Sachin Saxena
Company:VLCC Health Care Ltd
Email Address:deloris.fernandes@vlccwellness.com

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