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  • CANDIDATE SHOULD HAVE APPLE CERTIFICATE
  • AGE BETWEEN 23 TO 39 YRS.
  • CLIENT INTERVIEW.

JOB DESCRIPTION:
  •   Install, Maintain, Diagnose, Troubleshot, configure, integrate the assigned products and solutions
  • Execute service deliveries, track & document the progress until completion, escalate next level incase required assistance.
  • Ensure timely delivery of project/service deliverables to customer.
  • Keep himself up-to-date with industry standards and latest respective product upgrades and technologies.
  • Actively participate periodic reviews with assigned team to evaluate the opportunities, challenges and recommend improvements.
  • Ensure timely closure of assigned service calls & escalations
  • Ensure healthy service practices as per company policy, including avoidance of abuse in usage/issuance of consumables/spares/stand by arrangements.
  • Forecast minimum stock level of consumables to assure the smooth delivery of the services compliance on SLA/Project commitments.
  • Ensure timely submitting of all periodic reports and invoicing as per agreed SLA/KPIs.
  • Participate in audit checks regarding time management and First time fix, Repeat Call Time, usage of parts per call, under/over usage of devices, assignment of roles & responsibilities to assigned teams, Stock Control etc, Identifies area of improvement and investigates thru transactional history checking and gather the necessary documents for audit checking.
  • Ensures adherence to health and safety and report any deviation if occurred while performing any Stock Control activities.
  •   Analyses customer complaints and recommend fastest and permanent solutions to customer problems.
  • As team player participate actively in periodic reviews with customers/teams.
  • Identifies innovative opportunities for improvement and makes constructive suggestions for improvements particularly those related to customer service/project delivery & control
  •   Ability to work under pressure, Customer Handling, Negotiation and team Player
  • Fast Learner, Customer Relationship management, Report writing, Strong analytical skills
  • Ability to work under pressure, manage resources, case study & report writing.
  • Proficient in MS Office, i.e., Excel and Word
  • Ability to communicate using English language, knowledge in Arabic and/or Hindi is an advantage
  • Adept in business email communication with ability to generate proper report
  • Numeric skills and can explain statistical report
Email: nazia@newalfa.net
Phone: 9702450085

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