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Position- Sales and Customer Service Manager

At Little Artists, our people are our most important resource. We're looking for a highly skilled and goal-oriented Face of the Organisation Manager , and you could be just that! The ideal candidate will have prior experience in Customer service, FO and sales with knowledge of handling customer in large organisation from School administration/ Hospitality.
If you have a passion for interacting with people, solving issues with a smile, leadership, goal oriented, self-driven and motivated to driving company growth, and helping everyone goes back with smiling, we would definitely want to hear from you.

A pinch about Little Artists
Little Artists Art Studio Pte Ltd has been a premier art studio established since 1997 and currently runs its programs at two branches with off shore operations of art camps and many more with the reason of spreading its wings globally. We don't claim to be the market leaders but we can assure you that competitors follow in our steps. The studio is known for providing high quality art education to children and inspiring creativity in them. Our major demographic consists of students starting from 2.5 years to 17 years.
Our students are regularly selected for good art / design / architecture colleges globally and for SOTA (Singapore Art School). Our studio consists of a cosmopolitan student body from 40 different nationalities and a multi-talented faculty from 12 different countries. We believe in a long-term relationship and providing growth to our professionals with the growth of the studio. People who have passion for children and art with a sincere and positive attitude are bound to be successful at Little Artist.
You can also visit us on www.little-artists.com

Objectives of this Role
  • Face of the Organisation Manager
Professionalism
Does your skill of Customer service include the ability to make a good impression with customers?
Does your professional image project yourself in both the ways act and dress?
Are you courteous to customers, handle their questions and issues in an easy-going manner and demonstrate a keen knowledge of the company's products and services?

If you fall into this category, you are close to our requirement
Communication
Does your skills include the ability to communicate well with customers?
Do you speak distinctly, so customers can understand them?
Do you have good listening skills, so you can better understand what the customer needs, and then address the needs directly.

If you fall into this category as well, you are close to our requirement
Efficiency
How do you assess your Customer service skills efficiency?
As customer service representatives how much, stringent you are to handle customers' questions in a timely manner.
Do you see yourself in a sense of urgency position in servicing the customer?
Are you open for making it better through training and experience?

If you fall into this category, you are close to our requirement
Problem Solving
Problem-solving skills are essential for customer service representatives, according to the Bureau of Labour Statistics. Customer service representatives cannot always refer their questions to other people.

Do you fall into this category then you are very close to our requirement?
.
Listening
Employees must develop the ability to listen attentively to customer concerns. When employees interrupt or fail to understand the situation, customers become frustrated or angry, damaging the relationship with the business.
Do you have these qualities? Patience
When you are dealing with customers, especially those who are upset, Do you remain calm and collected. Do you allow customers to vent, if needed, before responding with follow-up questions or a solution?
Leadership
Do you possess leadership skill?
Professionalism
Do you remain professional at all times to avoid damaging the company image or corporate reputation?
Can you take a negative comment personally, but maintaining a calm and professional demean or can defuse tense customers and potentially preserve the relationship?
Follow-Through
Do you follow up with the customer or with other departments in the company to ensure the situation was resolved?
This extra attention to detail is the mark of an employee who values customers.

Do you fall into this category as well then you are very close to our requirement?

Daily and Weekly Responsibilities
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.
Success Factors:

Focus on the Parents and Student
Seeks to understand the Student and parent need and meet and exceed the needs of both the guest and the company.

Attend to Detail
Ensure that work is accurate, thorough and to the highest standards.

Take Responsibility
Demonstrate personal ownership of tasks and follow through to get the required results.

Build Strong Relationships
Foster trust and co-operation among co-workers, customers and suppliers; develop and sustain personal contact in order to provide mutual benefit.

Foster Teamwork
Works well in a team environment and motivates team to sustain exceptional levels of performance.

Communicate Effectively
Clarify and provide information so that co-workers, customers and suppliers understand and can act.

Demonstrate Openness and Respect for Others
Value and remain open to new ideas and perspectives.

Skills and Qualifications
  • 7+ years' experience in Customer Service
  • A smiling face
  • Exceptional communication, interpersonal, and decision-making skills
  • Good communication and writing skills
  • Graduate from a reputed organisation in any stream
  • Ability to travel as needed
  • Ready to accept suggestions
  • Eager to Improve
Preferred Qualifications
  • Master's degree
  • Passion to work and Grow
  • Candidates from Hospitality, Banking , Retail and Education.
  • We will prefer candidates from Singapore Malaysia , Indonesia, and India
Perks and Benefits 
Best inthe industry Plus Variables

Recruiter Name:Ms. Shalini Kapoor
Contact :Little Artists Art Studio Pte Ltd
Email Address:hr@little-artists.com

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