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Key Responsibilities:
Responsible for assisting with the network operations of the company's internal world-wide communications systems, including local area networks (LANs), wide area networks (WANs).
Act as the network team's front line operations monitoring and reporting staff.
Function as tier 1 or tier 2 networking help desk. Should have good communication skills and ability to handle the customers.

Engage in operational support and incident resolution:
Perform first line troubleshooting of network issues.


Compliance: Monitor and correct compliance issues for device configurations


Monitoring: Monitoring networks circuits, troubleshooting outages, contacting ISPs, providing outage notifications, following escalation policies, etc.


System maintenance: Perform firmware / OS upgrades on routers, switches, firewalls, access points and other devices in accordance with company needs.

Capacity Planning:
Observe and report network usage trends
Review circuit and device capacities and recommend actions to the Global Network Manager.
Interface with ISP and carriers to install/commission/test new circuits and/or troubleshoot existing circuits.
Occasional on-call duties may be required. Skills & Experience Required: (Desired/Preferred skills are noted)
Team player - required.
Willingness to learn and continue education. Ongoing training and skill updates is required .
BS or BA degree in Computer Science, IT, Engineering, or equivalent education, training or work experience.
Proven competence in the development, implementation and maintenance of complex network systems with 3 to 5 years' experience in a networking enterprise environment.
Excellent communications skills with domestic and international English speakers is required .
Experience with global enterprise networks is required.

Cisco certifications (one or more):
CCNA - Routing and Switching or CCNA - Security - required .
CCNP Routing and Switching greatly preferred
Other industry certifications / training is greatly desired (examples, CEH, CISSP, MCP, etc)


Experience with several of the following technologies is required :


LAN: Switching - Cisco IOS/Nexus, VLANs, STP/RSTP, CoS, QoS, Ether-channel/Trunking,etc
Experience with Cisco routers and switches is required , experience with Dell switches is desired .


Routing: BGP, EIGRP, HSRP or VRRP, PBR, etc.


WAN: Direct Internet Access (DIA), Point to Point circuits (PTP), MPLS, MetroEthernet, etc.


VPN Solutions: IOS/ASA based L2L and Client access VPN, Knowledge of DMVPN


Knowledge of Network Management and WAN Optimization: Working knowledge of Silver Peak SD-WAN solutions desired .


Knowledge of wireless solutions 802.11a/b/g/n/ac/ax, etc. and other new/emerging standards is preferred
Wireless network design and administration required, experience with AeroHive wireless solutions is greatly desired
Authentication solutions including Cisco ACS/RADIUS/TACACS /Certificates(PKI) greatly desired
Network troubleshooting using packet capture and analysis using tools such as Wireshark
Experience with Aerohive wireless systems is preferred .
Experience with SolarWinds monitoring/management products is greatly preferred ; experience with other monitoring systems may be substituted based on experience level.
Network security experience desired


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