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1.) VSM's and Re-engineering projects
2.) Setting up a framework for ongoing measurement and reporting out of metrics
3.) Study as-is Quality-monitoring mechanism and identify critical to quality checkpoints
4.) Prepare Quality Management Framework Document (QMFD)
5.) Recommend and establish OLAs
6.) Review baseline data
7.) Set up Targets and get it signed off from Business.) VSM's and Re-engineering projects
2.) Setting up a framework for ongoing measurement and reporting out of metrics
3.) Study as-is Quality-monitoring mechanism and identify critical to quality checkpoints
4.) Prepare Quality Management Framework Document (QMFD)
5.) Recommend and establish OLAs
6.) Review baseline data
7.) Set up Targets and get it signed off from BusinessDriving synergies and standardization in the Service Lines/ processes across all locations
2.) Targeted Root Cause Analysis (RCA) on problem areas/ OLA's not meeting Targets
2.) Design improvement plans and collaborate with operations to improve the performance
3.) CI waves reviewing and accrediting people
4.) Empowering Ops to Drive Improvement
5.) Run All Ideas Matter (AIM) program
6.) Drive process change to create efficiencies
Required Candidate profile
candidate should be black belt certified
candidate should have hands on experience in operational excellence
candidate should be from BPO/ITES industry

Email : neha.kochhar@mancerconsulting.com

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