We are looking for Service Delivery Manager

This position is primarily responsible for Technology Delivery as per the agreed service delivery plans. Support, guide and manage the architectural, functional, technical designs for all service development initiatives.

Skills & Competencies

* Should be an engineer with sound technical knowledge in application development and delivery

* 8-12 years' experience in Java, Microsoft and Mobile technologies

* Sound experience in Banking and Financial industry solutions

* Experience in payment card solutions

* Sound project management experience

* Sound experience from requirements gathering to successful delivery

* Experience in managing technical teams

* Mindset for research and understand current and future technology trends for alignment


Support Project Services:

* Responsible for developing/guiding the functional & technical design of Client Projects.

* Guide the Services team for accomplishing the technical requirements

* Responsible for managing and delivering Client Projects on time.

* Support Project Delivery Manager/Project Manager for delivery of Client Project on time.

Establish Processes:

* Establish the Process and procedures for Software Development Life Cycle.

* Ensure Process is set and adhered for version control and code base protection.

* Ensure Process is set for Quality Assurance and adhered by all development team.

* Ensure security of applications and eliminate all known coding vulnerabilities

* Documentation for service projects and products

* Establish bug tracking and resolution process * Establish incident/complaint management system for internal and external users

* Establish a proper application testing model for ensuring quality
Team Management:

* Responsible for leading and motivating the Service delivery teams.

* Responsible for Staff Engagement/Performance appraisal of the team.

* Develop and enhance functional & technical skills for the team.

Required Candidate profile

Other responsibilities:

* Develop channel partners

* Manage client relationships

* Support Business requirement gathering and documentation

info@klystrontech.com, hr@klystrontech.com

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