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Specialised Systems Ltd, are the Leading Technology Service providers ( Healthcare, IT, ICT, Office Automation, CCTV, Access control, Power management systems , etc...) in Zambia . More details are available on www.sslzambia.com.
Headquartered in Lusaka , Capital of Zambia , Specialised Systems Ltd has its branch in Kitwe , Copperbelt region .Specialised Systems is a fast growing organisation in the Technology domain and is aiming towards being a single window solutions provider to its clientle . A professionally managed organisation , SSL invites professionals with highest knowledge sharing capability and desire to mentor the team and guide towards development . Presently SSL has around 40 employees and is focused in developing local talent

Product Specialist - IT / ICT

We are looking for Product Specialist - IT/ICT for Zambia (Lusaka and one in Kitwe )

Responsibilities:

Atleast 4 years of experience with Granstream, Cisco and Cloud call centre solution.
Experience with DID, TFN, SIP, IVR, creation of call ring group, call flow development, call recording and voice mail management, International call forwarding, Video conferencing set up , etc.
Provide architectural design, installation, maintenance, and support for Unified communication products like Grandstream, NEC , Avaya, Cisco, CORAL IP PBX, etc.
Experience with VoIP call centre solutions and Video conferencing setups .
Expert level experience with SIP trunk management, ISDN E1 connections.
Strong hands-on knowledge of call recording platform of Grandstream UCM and other generic and specific hardware. Knowledge of basic troubleshooting of middleware like Midas, Tiger for HMS solutions.
Experience with IP phones provided by different OEM vendors. Energetic and Ready to provide 24/7 onsite/remote support.
Proactively identify and resolve the issue of the IT/ICT ecosystem with minimal supervision.
Communicate with the GM Sales & Product Support and create technical solutions to help them to achieve the business/client requirements. Ability to integrate different emerging technologies to provide holistic solutions
Managing of entire voice technology function in regional markets for Specialised Systems and its group companies spanning across multiple locations. That includes all outbound voice, inbound voice and blended client programs for clients.
Manage client programs on contact center systems with Omn channel around SMS, Web Chat and Email management systems. End-to-end design development of campaigns on these technology systems which are deployed across different global locations of the company and also on cloud contact center systems that would include design of IVR systems, skill based routing, campaign design for Outbound, Inbound and blended models.
Plan, document and lead all critical projects and assignments taken up regionally by the team / group companies.
Manage all SLA's and escalations from internal customers and client ends, around contact center technology systems and functions.
Thorough planning, coordination of system upgrades and other maintenance activities. Coordinate with external provider and vendors and lead the discussions and projects. Support team to get involved and take similar responsibility.
Design BCP solutions around voice systems.
Should have experience in working with service provider for PRI/SIP trunk implementation and trouble shooting.

Required Candidate profile


Qualification:

B.E / BTech - Telecommunications, Information Technology, Computer Science
M.E /M Tech - Any IT related

Required skill:
Certification in Grandstream VOIP solutions

Requirements;
Must be confident in verbal and written English communication.
Must have good communication and interpersonal skills.
Must know to drive a 2 wheeler/ 4 wheeler and should possess license Should be a learner and yearn to expand knowledge in to adjacent domains like IT and Office automation.
Must have the zeal to get into Management cadre in 2 years time or less Knowledge and practise of Kaizen shall be an added advantage though not mandatory


Project Engineer - Healthcare Facilities


Responsibilities:

Complete engineering projects related to healthcare facilities by organizing and controlling project elements.
Develops project objectives by reviewing project proposals and plans and conferring with management.
Determine project responsibilities by identifying project phases and elements, assigning personnel to phases and elements, and reviewing bids from contractors.
Confirm Contractor performance by designing and conducting tests.
Determine project schedule by studying project plan and specifications, calculating time requirements, and sequencing project elements.
Maintain project schedule by monitoring project progress, coordinating activities, and resolving problems.
Maintains safe and clean working environment by enforcing procedures, rules, and regulations.
Maintains project data base by writing computer programs (Project management); entering and backing up data.
Maintains organisational reputation by complying with statutory regulations especially related to safety.
Contributes to team effort by accomplishing related results as needed.
Coordinate, Plan, Procure, Install and Commission Medical equipment as per layout.
Hand over project to Client

Required Candidate profile


Qualification:
B.E / B Tech Bio medical, Civil
M.E /M Tech - Biomedical , Civil

Required skill:
Expertise in understanding various standards and certification requirements related to construction of healthcare facilities ( Hospitals , Clinics) including NABH and other international standards . Some skills sets desired for the incumbent candidate are :
Requirements analysis
Design skills
Project management
Process improvement
Technical understanding
Documentation skills
Safety management
Supervision

Requirements;
Must be confident in verbal and written English communication. Must have good communication and interpersonal skills.
Must know MS office including word, excel and powerpoint, MS Projects ( equivalent) , Autocad and other design and QS softwares . If expert knowledge of the latter are not there atleast comprehensive knowledge of its outputs are desired.
Must have basic knowledge of application software in a set up . Quality assurance and compliance related certification is desired. Must know to drive a 4 wheeler and should possess license
Should be a learner and yearn to expand knowledge in to adjacent domains like aspects that go into Healthcare facilities construction.
Must have the zeal to get into Management cadre in 2 years time or less
Knowledge and practise of Kaizen shall be an added advantage though not mandatory

hr@specialised.com.zm

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