Knowledge of Basic Networking.

Computer and analytical skills.

Prior experience in the maintenance and repair of printers manufactured by HP, Brother, Lexmark, Okidata, Xerox etc.

Possess excellent customer service and communication skills.

Complete all administrative aspects of the job on time and error-free.

Provide accurate feedback with close call information, parts usage reporting and customer meter readings.

Must be able to problem solve, conduct is written and verbal communication, read and comprehend technical information.


Job Description / Responsibilities: -

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Repairing - Repairing machines or systems using the needed tools.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Troubleshooting - Determining causes of operating errors and deciding what to do about it.

Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance.


Equipment Maintenance - Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.

Time Management - Managing one's own time and the time of others.

Equipment Selection - Determining the kind of tools and equipment needed to do a job.

Speaking - Talking to others to convey information effectively.

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Operation Monitoring - Watching gauges, dials, or other indicators to make sure a machine is working properly.

Installation - Installing equipment, machines, wiring, or programs to meet specifications.

Coordination - Adjusting actions in relation to others' actions.

Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.


Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Service Orientation - Actively looking for ways to help people.

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Negotiation - Bringing others together and trying to reconcile differences.

Operation and Control - Controlling operations of equipment or systems.

Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Instructing - Teaching others how to do something.

Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Persuasion - Persuading others to change their minds or behavior.

Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.


Qualification: -

An associate degree or college coursework in a relevant area is the preferred requirement

Managed print solution certification is an added advantage.


Preferred experience:

Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.


English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Knowledge of Basic Networking.

Computer and analytical skills.

Prior experience in the maintenance and repair of printers manufactured by HP, Brother, Lexmark, Okidata, Xerox etc.

Possess excellent customer service and communication skills.

Complete all administrative aspects of the job on time and error-free.

Provide accurate feedback with close call information, parts usage reporting and customer meter readings.

Must be able to problem solve, conduct is written and verbal communication, read and comprehend technical information.


Desired Candidate Profile

Sound knowledge of printer and commercial computer repair.

Knowledge of managed print solutions like HPAC, Papercut, etc.

3+ years experience


Email: hr@racsafrica.com

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