Performs analysis of customer business needs and contributes to the design of Server, Storage, VMware, Windows Cloud architecture, integration, and installation.
Coordinates with other departments in order to understand and meet their requirements.
Evaluates hardware and software requirements and capabilities and makes recommendations. Checks systems in order to optimize performance and to initiate recovery action after system failures
Manages computer operation scheduling, backup, storage, and retrieval functions.
Provide day to day support to SLA Clients.
Develops, maintains, and tests disaster recovery plans.
Trains users in the operations of office productivity applications.
Expert level of experience with:
Windows Server 2003, 2008, and 2012, 2016, 2019 configuration and troubleshooting.
Microsoft clustering and related technologies (AD and SAN).
SCOM, SolarWinds, ManageEngine
DNS configuration and troubleshooting.
Public DNS hosting, Web Hosting Knowledge
FTP configuration and troubleshooting.
IIS - site configuration, SSL provisioning, and installation, troubleshooting.
Performance troubleshooting - working knowledge of resource monitoring tools (e.g. task manager, performance monitor, and other 3rd party tools like SysInternals).
Server hardware components.
Working with Azure Portal
Working knowledge with Cloud Solution
Preparing Cloud Solution Proposal, Project Plan
Networking concepts and network devices.
SQL Server administration tasks and troubleshooting.
Ability to identify and troubleshoot compromised servers
Passionate about technology and has a desire to constantly expand technical knowledge.
Ability to handle multiple tasks and prioritize work under pressure.
Demonstrates sound problem-solving abilities, coupled with a desire to take on responsibility.
Server Expert / Storage Expert
Plan, organize, and manage infrastructure staff and provide consultants to ensure the stable and secure operation of the organization's and Customer IT infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly, Datacentre infrastructure which includes Servers Storage, VMware, Windows, HyperV, Linux, HCI. Candidate will interact with end-user customer service and direct activities to resolve hardware and software problems in a timely and accurate fashion.
Hands-on experience in installing &configuring Windows servers and Linux servers.
Experience on DELLEMC/HPE/IBM SAN configuration and maintenance.
Experience in Data center and user management and backup solutions.
Experience in VMware/HyperV HCI.
Exposure to cloud infrastructure would be a plus.
ITIL certification will be an added advantage.
Service Centre Manager
Job Description ( Summary ):- Under the guidance and supervision of the Head of services and senior management, the Service Centre Coordinator takes charge of all aspects of the Service Centre operations and management. This position will manage and lead a team of people in the helpdesk and warranty departments and will be managing the day to day operations. It requires the job holder to co-ordinate with resources and liaise with internal and external key contacts to ensure work is delivered on time and to a quality standard.
Oversees the administrative requirements, including warranty obligations, inspection records, invoicing of SLA, workshop jobs / OEM claims, stock taking & handling of petty cash.
Manage the help desk and warranty teams and evaluate their performances. Develop daily, weekly and monthly reports on team productivity.
Closely collaborated with key stakeholders, including Sales Team and Business Administrators on meeting customer’s needs and ensuring timely parts and service deliveries.
Ensure the Collection agent is performing and payments for Service Centre invoices are received and payment receipts are done in the ERP system on time.
Ensure all documents are filed properly and all official records are well kept.
Skills and Experience:
Minimum 3 years of work experience as a Help desk Supervisor role Customer-service oriented with a problem-solving attitude.
Good Communication skill and must be Fluent in English.
BSc or equivalent degree in Computer Science, Information Technology or relevant field
If you are interested please send your updated CV to firstname.lastname@example.org