We serve some of the worlds best brands from our centers of excellence in Singapore, Philippines, Malaysia, Thailand, Hong Kong, China, Japan and Spain. We specialize in perfecting our client's customer experience and elevating their sales.
We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.
Our company has won over 200 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia
Roles and Responsibilities
As a Customer Service Executive, you will be working with our Finance Account to deliver #happier customer experience. Act as an ambassador for the World Best Online Trading brand in our Customer Relationship Centre. He/She will be responsible for working with team to ensure that service level agreements are met in responding to user tickets and answering user queries on the platform.
You are also required to perform these job functions:
To ensure operating systems are functioning properly and report to Shift Leader if it fails.
To process client's request via live chat, email and phone call.
To escalate issue to appropriate specialist when needed via SalesForce or Jira.
To update clients on their request status accordingly.
To constantly verify documents submitted by clients within specific regions on hourly basis .
To attend all seminars scheduled by the company for the employee.
To achieve quarterly KPI targets set by CS Manager.
To perform other ad hoc tasks assigned by manager.
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX.
Desired Candidate Profile
Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, any field.
Fresh Graduates are welcome to apply
Excellent verbal and written communication skills in English and Hindi (Supporting respective market)
Possess a service-oriented customer service mindset with excellent telephone etiquette. Independent and self-motivated.