SGS is the worlds leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity.
The primary responsibility of a Technical Manager is to oversee and coordinate the day-to-day operations of the Instrumentation laboratory and to include oversight and leadership of technical staff. Provides expert guidance, technical oversight, and/or support to individuals engaged in laboratory testing. Delivering a cost effective, process efficient and timely output in support of customers and achieving company operating expense goals while ensuring compliance to ISO/IEC 17025, Group Policies & Guidelines, Health and Safety, OIMS and Customer requirements.
Manage, supervise and train staffs.
Provides technical expertise to staffs and responds to technical questions.
Communicate with Management team and peers to share resources, ideas and ensure the development of new services in lines with the Management plan.
Hold full responsibility for the technical competence of the laboratory.
Oversee day-to-day laboratory operations, including technician scheduling, resource allocation, cleanup and maintenance.
Manage all processes in line with corporate guidelines and customers requirements, including but not limited to order review, handling of test items, testing, resource management, quality control, control of data, data interpretation, verification of reports etc.
Ensure good laboratory practices and housekeeping of work area including drawers, shelves, fume hoods, storage facilities, equipment.
Ensure that all equipment is well maintained, in good operating conditions and calibrated as per defined requirements.
Operates, tests and calibrates analytical instruments, equipment and related components, which may be extremely delicate and sensitive; adjusts and resolves new and unusual problems.
Conduct performance assessment and goal setting for team as per group guideline and time frame.
Manage resources in an efficient and sustainable manner; cost control without compromising service quality and delivery.
Manage laboratory consumables, maintain chemical inventory and ensure that reorder level is clearly defined.
Establish and improve procedures and processes by addressing issues and risks.
Ensure that all work performed are accurate and reliable.
Ensure that testing requirements are fully met including application of correct methods / standards and applicable tolerance with respect to regulatory norms.
Monitor job progress and ensure that reports are delivered within the agreed turnaround time
Ensure proper elimination of laboratory waste products.
Support the training and development of all staff to ensure awareness and understanding of Quality Standards and the relevance to business objectives.
Responsible for the maintenance of the Laboratory management system; in line with the requirements of ISO / IEC 17025, Accreditation body requirements and SGS Global Requirements.
Ensure that the system documentation is well communicated, understood and implemented by the team.
Ensure that the service the organization provides is fit for purpose and meets both external and internal requirements, including legal compliance and customer expectations.
Deal with customer inquiries, complaints and claims; and ensure proper investigation to support the management in the handling process.
Take corrective and preventive actions based on customers opinions / complaints and performance standards.
Ensure that all proposed corrective actions are completed as planned and are effective in reducing possible repeat recurrences of the non-conformity.
Ensure all quality reporting is done on time e.g. SGS Lab excellence program, SGS Global PT Reporting / Results.
Post Graduate in Chemistry or any equivalent field. Minimum 10 years of experience in operational laboratory management. Familiar with international standards, such as ISO/IEC 17025 etc. Comprehensive knowledge of the technical speciality, appropriate to the department to be served, and proven ability to apply a wide range of concepts, techniques and practices to carry out broad laboratory objectives.
REQUIRED SKILLS Master the operations of high-tech equipment such as AAS, ICP-OES, GC-MS, GC-FID, HPLC, Gallery Discreet Analyzer etc. Good knowledge of analytical method validation and statistical control.
* The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position.
This position is on a contractual basis for a minimum of 2 years in Mauritius (relocation).
If you are the appropriate candidate and you have been selected, work permit application will be handled by SGS (Mauritius) Ltd and in terms of air tickets and accommodations as well. More details will be shared during interviews