Job opening with Reputed Client for onsite opportunity(Qatar)



Experience 5+ yrs



Positions :- 32



Contract :- 5 years



Desktop Support Technician



Job Description for IT Technicians



IT Technician with Experience of Five (5) Years Plus

  • Completion of Secondary (12 years) education plus 2-3 years of formal training leading to a certificate computer science subject.
  • Experience: Minimum 5 years’ experience in relevant areas with preferred experience in oil & gas sector.
  • Good interpersonal skills and must have experience of working with a multinational workforce.
  • Professional Certifications: Must have taken relevant technical trainings/certifications in specific area (Ex: Microsoft Certification for Operating Systems, CompTIA A+, CompTIA Network+, etc).
  • Must be fluent in written and spoken English.
  • Details job responsibilities to be provided at the time of CV request.

Summary Job Descriptions (Roles & Responsibilities)



Provide first and second level support through call center or onsite, for all IT services.
Perform troubleshooting and diagnosis of issues reported by end users
Escalate incidents to the next level when required support from Service Owners / SMEs.
Participate in trend analysis as required by Helpdesk Supervisor
Participate in root cause analysis for problem resolutions.
Prepare, configure, and install end user computer equipment’s and peripherals based on the business
demand.
Fulfil the end user’s IT requests for software installations, software configurations, hardware relocations
and other business requirements.
Perform software deployments and patch management as required.
Participate in the end users computing projects for various IT initiatives
Facilitate end user hardware and operating systems upgrades as and when necessary.
Contribute towards preparing end user communications, end user guide, software installation
procedures, etc.



Benefits



Basic Day Rate payable to above-nominated Personnel (Tax free salary 3000 to 3500 QAR)

Allowances payable to Personnel

House Rent / Housing

Transportation

Food

Air Ticket / Visa / Medical etc

End of Service Benefit




Notice period:- immediate joiner / 15 days / 30 days




Interested candidates can share resume at maheen@xytiqtechnologies.com / sameerb@xytiqtechnologies.com

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