Job Purpose: Relationship building and ensuring that all the member related queries are addressed and resolved within SLA in achieve member delight.


Main Features:


This is a support function which is responsible for every aspect of servicing the membership related requirements, including but not limited to :


  • Welcome Process
  • Gifts Disbursement Process
  • Holiday Planning and Reservations
  • Post Holiday Calls
  • Feedback, Query Resolution
  • Generate Member Referrals
  • Member Retention

Role & Responsibility

  • Maximize unique member holidaying.
  • Training and Coaching Member Relations Personnel
  • Complaint resolution
  • Post Holiday referrals
  • Value additions
  • Cross sell and upsell
  • Upgrading membership

Looking for Dubai based candidate


3-4yrs of experience into Customer Service and sales



Interested candidate can directly drop CV priyanka.sh@mahindraholidays.com or Priyanka -9148591006

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