The Center Manager is responsible for the management of the day-to-day operations of all administrative and HR matters. He is responsible for the delivery of efficient and accurate Administration processes and support through the effective coordination and management.
This role requires that its occupant take ownership of the operational delivery of complete Business, Marketing, Complete Patient/ Customer Care and administrative services. Ensuring that quality service is provided to all Customers/ Patients, employees and internal stakeholders in line with the business policies, procedures, and legislative requirements.
Objectives and Responsibilities of the Center Manager
General Administrative Duties: The Manager is tasked with the management of the day-to-day operation of employee-relation functions inclusive of employee absences and employee vacations. The Manager is tasked with successfully collecting, storing, and managing important documentation in both electronic and hard copy format through a clear and concise reference system. The Manager also prepares important employee documentation inclusive but not limited to employment contracts, employee settlement documentation, and offers of employment.
The Manager will also have an ability to distinguish between conflicting demands, scheduling, and planning in order to meet priorities and deadlines. He is further tasked with tracking all matters pertaining to employees.
The Manager should take initiative in enforcing the importance of drafting and complying with the operational policies, procedures, and processes. He also has the duty of maintaining up-to-date procedure manuals for all HR, Operational and Administration for both clinical and non-clinical duties.
The Manager is responsible for maximum occupancy of the facility and is directly responsible for deliverables (Clinical and non- clinical).
Manager should have experience in working with clinical and non-clinical staff/ employees, business partners, vendors, clients/ customers and stakeholders.
Collaboration: The Manager is tasked with ensuring that all payroll instructions are prepared, logged, and submitted to the Stakeholders in a timely manner, meeting the businesss monthly payroll run, for example, new starters, contractual variations, leavers, staff benefits, and contractual benefits.
Recruitment and Selection: The Manager also plays a major role in selection and recruitment where he carries out administrative duties, for example, the preparation of recruitment documents and materials, organization of the recruitment timetable, drafting and placing adverts.
On-boarding and Induction: The Manager administers the process through which new employees are taken aboard and indoctrinated, for example, preparation of contracts, volunteer agreements, as well as the processing of all pre-employment checks.
The Manager additionally conducts induction meetings with new employees and liaises with departmental heads and managers in ensuring that they are fully aware of their roles and responsibilities in the induction process.
In this capacity, the Manager administers and also oversees and records the business’s quarterly/annual appraisal cycle and training needs.
Analytics: The Manager plays an analytical role ensuring that the human resources database consistently and accurately reflects the current staff details and conditions.
This is inclusive of inputting starters and leavers, changing of details, contractual amendments, annual leave, and the recording of sick and other leaves.
In this capacity, the Manager creates appropriate reports from the human resources database for monitoring and auditing employee data, training, and performance, among other processes.
The Manager also monitors and analyses the success of implemented administrative policies.
Knowledge: The Manager provides day-to-day advice to departmental heads, managers, and employees on general HR related policies and procedures.
Other Duties: The Manager also performs similar administrative duties as are necessary for the proper execution of his duties and duties as delegated by the Stakeholders.
Analytical Skills: A candidate for this position must be passionate about conducting research and deriving insights from raw data and information, identifying lasting potential solutions for operational procedures and policies.
The Manager will additionally have ample skills and knowledge in recruitment, business development (Including Sales and Marketing), branding, insurance empanelment procedures and collaborating with corporates.
Interpersonal Skills: A candidate for this position must be highly organized, have an ability to prioritize multiple tasks and meet tight deadlines, have excellent negotiation skills, be self-motivated working under minimal supervision, and be service-oriented.
He must have a high degree of honesty and integrity, be proactive, have a high level of accuracy, have strong attention to detail, and demonstrate calmness and composure under pressure and in times of any uncertainty.
Languages: Fluent in speaking and reading Arabic.
Fluent in speaking, reading and writing English.
Experience: Preferably 10 Years. Healthcare experience is a must.