Pactera EDGEis a global digital and technology services company.
We design, build, and optimize human-centric intelligent digital platforms.
Our core capabilities and main focus are on Data, Intelligence, Experience and Globalization
We have offices in the US, Europe, India, and Asia-Pacific. We are working with 100+ Global companies.
We work with industry like Software and Technology, Consumer Packaged Goods (CPG), Retail, Logistics, Financial Services, Insurance, Healthcare, Food & Beverage, Travel & Hospitality.
We help clients to reach new levels by adding new digital business capabilities to achieve their revenue and growth
We have urgent job openings for the role of Customer Feedback Analyst with our organization Pactera EDGE Technologies.
Pactera EDGE is a global digital and technology services company. We design, build, and optimize human-centric intelligent digital platforms. Our core capabilities are in data, intelligence, experience, and globalization. Pactera EDGE is a separate company from Pactera who has authorized use of its trademark. www.pacteraedge.com
Position : Customer Feedback Analyst
Company : Pactera Edge Technologies
Experience : 5+ yrs
Duration : Permanent
Location : MALAYSIA
CTC : up to 20 LPA
Reading user feedback from feedback channels and external forums.
Detecting patterns and anomalies in feedback data and creating an executive summary.
Communicating with feature owners regarding found issues.
Using dashboards and analytics tools built using advanced natural language processing techniques.
Monitoring monthly releases to provide early detection of issues.
Reviewing past regressions to improve the program analytics capabilities.
Working closely with engineers and data scientists to develop better tools for regression detection.
Presenting feedback data in cross-team review meetings.
Excellent analytical skills and making data-driven decisions
Experience in dealing with customer feedback
Ability to prioritize customer issues.
Broad knowledge of operating Windows
Demonstrated experience with large, multi-geography, diverse teams
Excellent communication and technical skills
Critical, creative and innovative thinking skills
Collaboration skills the role will require deep partnership with teams across Microsoft.
Proficient with Microsoft Excel and other BI and data visualization tools (e.g., Power BI)