Job Purpose: Relationship building and ensuring that all the member related queries are addressed and resolved within SLA in achieve member delight.
Main Features:
This is a support function which is responsible for every aspect of servicing the membership related requirements, including but not limited to :
- Welcome Process
- Gifts Disbursement Process
- Holiday Planning and Reservations
- Post Holiday Calls
- Feedback, Query Resolution
- Generate Member Referrals
- Member Retention
Role & Responsibility
- Maximize unique member holidaying.
- Training and Coaching Member Relations Personnel
- Complaint resolution
- Post Holiday referrals
- Value additions
- Cross sell and upsell
- Upgrading membership
Looking for Dubai based candidate
3-4yrs of experience into Customer Service and sales
Interested candidate can directly drop CV priyanka.sh@mahindraholidays.com or Priyanka -9148591006
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